The ripple effect of the pandemic is causing extended and unpredictable lead times in production and shipping.
At Accessibility Professionals, we do our best to get orders shipped as quickly as possible. There are different expected lead times for the range of product lines. Once your order has been confirmed by a customer service representative and payment has been received, orders are submitted to the factory to begin processing. Lead time explanations are as follows:
These products are generally in stock, but orders still need to be processed. Once the order is received at the factory, they will confirm inventory levels, pick all components from inventory, send the items to the shipping department to be packaged and labelled, and then arrange for end of day courier pick up.
This process can still take up to 3 business days, as some of our warehouse receive hundreds of orders a day. We cannot guarantee when the in-stock orders will actually leave the factory. Keep in mind that stock levels can change without notice. You will be contacted if items are back ordered.
All other products are manufactured once an order is placed. We do not keep any of our showers in stock.
Once the unit is manufactured and cured, ordered accessories are factory installed in the approved locations. Any other loose accessories are picked, then all parts and components are sent to be packaged. Items are checked off the order, and a photo is usually taken of the complete order, then everything is packaged, labelled, crated to be picked up by the freight carrier.
2-3 weeks manufacturing time
Most Freedom multi-piece Showers and Freedom Shower Pans fall into this category. Production of your unit should begin within one business day of placing the order. Production times can vary. Once the unit is manufactured and cured, it goes to quality control for inspection. The ordered shower accessories are picked and all parts and components are sent to be packaged. Items are checked off the order. Then everything is packaged, labelled, crated to be picked up by the freight carrier.
4-5 weeks manufacturing time
Most Freedom ADA and other 1-piece shower units fall into this category. Once your order has been sent to the factory, all units need to have a submittal drawing signed. The factory creates a submittal drawing based on the items that you’ve ordered, which is sent to our office. We then forward that to the customer for approval and a signature.
Once that signed submittal has been returned to us, the rest of the process is similar as the 2-3 weeks above, with varying production times.
Up to 12 weeks manufacturing time
Most T Series Fiberglass and Acrylic units and the Freedom Linear drain shower units fall into this category. Once your order has been sent to the factory, all units need to have a submittal drawing signed. The factory creates a submittal drawing based on the items that you’ve ordered, which is sent to our office. We then forward that to the customer for approval and a signature.
Once that submittal has been returned to us, the rest of the process is similar as the 2-3 weeks above, with varying production times.
What can affect lead times?
Manufacturing times vary and may be affected by the following factors:
Time of day
If your order is completed first thing in the morning, quite often production can begin that same day. However, if your order is placed after 11am, production will not begin until the following business day.
For products that require a submittal form signed, we cannot begin production until that form is returned to us. The sooner it is returned, the sooner we begin production. If you haven’t received a submittal form from us within 1 day of placing your order, contact us immediately. Also, please confirm that we have received your signed submittal once you send it back to us.
Over the last couple of years there have been many factors affecting the supply chain for the materials needed for almost all of our products. We try to have the most up to date lead times, but we may not be made aware of issues until an order is already placed. We will update customers if the products they’ve ordered are on a unexpected back order.
Color upgrades and Added Options
Different color options will affect the lead time, and depends on the availability of the color or which upgrade you have chosen. Color upgrades often add 3-5 business days to the standard manufacturing time. Added accessories, or custom requests will add to the lead time.
If you order 4 or more units, expect the manufacturing time to increase. The actual lead time will depend on the number of units ordered.
On rare occasion, if the manufactured product reaches quality control and a major defect is found, they may need to start production over. We work hard to make sure these instances are minimal and try not to let it affect lead times. We will do our best to notify you if your expected lead time changes by more than 2 days.
Factory production schedules
Sometimes, an influx of orders can create a backup on the production line. Inclement weather can also affect production, if it prevents regular staff from getting into work. We will do our best to notify you if your expected lead time changes by more than 2 days.
Other Unforeseen factors
We can’t always know what may affect lead times. We work hard to keep to the schedules and to notify customers when their orders may be delayed.
Once orders leave the factory, we send our customers the tracking information. For more details on delivery information click here for Delivery Information.
*PLEASE NOTE: We cannot expedite manufacturing times or arrange expedited shipping. If you are arranging your own shipping method and have chosen expedited shipping, keep in mind, it only applies to the transportation time, and does not guarantee when the order will actually leave the factory.