We are committed to keeping our customers informed throughout the entire process of purchasing a Freedom Shower or other product. Use this guide to prepare for receiving your delivery.
Thank you for choosing Accessibility Professionals Inc. If you have any questions about your shipment or the delivery process that isn't answered on this page, please call a customer care specialist at 1-877-947-7769
All ship-to addresses need to be accessible for a full sized (53 foot) tractor-trailer, meaning roads must be paved, have no low hanging wires and no narrow roads. Delivery cannot be made to a dead end or cul-de-sac, or small islands that require ferries, that impede access and egress.
Note: Freight amounts are subject to change. Additional charges may apply for deliveries to areas with remote access, special requirements or to areas outside of carriers' common routes. If additional charges apply you will notified and have the option to cancel the order or pay the additional charges to proceed with the order.
For Shower orders you will be able to choose from one of he following selections:
Shipping with Liftgate: Choose this option for residential curbside delivery to your home by a full-sized tractor-trailer, or for business addresses that don't have a loading dock or forklift on site. OR
Shipping to Commercial loading dock: Shipping to a business in a commercially zoned area. Lot has a receiving area, raised loading dock or forklift onsite, and room for a tractor trailer to turn around easily.
For Shower Pan orders you will be able to choose from one of he following selections:
Shipping to Residential curbside - Choose this option for curbside delivery to your home by a full-sized tractor-trailer. Pans are not delivered with Liftgate service. OR
Shipping to Commercial loading dock: Shipping to a business in a commercially zoned area. Lot has room for a tractor trailer to turn around easily. No liftgate is provided for pan deliveries.
NOTES:
Curbside delivery for residential deliveries means that the truck will get as close as possible to your driveway and will lower the freight down from the truck on the lift gate, or by hand (for pans) Customers are responsible for moving the pallet or packages from the truck’s liftgate into your home or garage.
It is not the driver’s responsibility to unload, move or assemble the shipment. Please arrange to have help onsite to move the shipment from the curbside to a secure location.
The following locations do not qualify for commercial shipping. Choose residential/with Liftgate instead for:
NOTE: The freight companies that are contracted to make deliveries for us each have their own policies and regulations that we must honor. Unlike parcel delivery companies (FedEx, UPS, etc.), common freight carriers only provide dock-to-dock service or curbside delivery where the driver does not touch the freight.
NOTE ABOUT TRANSIT TIMES
Freedom Showers and pans, and T series showers ship from Savannah, TN. Other products ship from various factories, throughout the US.
Transportation times vary depending on travel distance, weather conditions, or freight company routes.
Please be advised that delivery delays may occur that are beyond the control of the shipper/seller. We cannot be held responsible for delays due to accidents, strikes, riots, labor stoppage, climatic conditions, unavoidable casualties, or other causes interfering, obstructing or blocking the usual routes of transportation.
NOTE: At this time we are unable to offer expedited shipping options.
Your Freedom Multi-piece Showers should arrive to you looking something like this
A Freedom Easy Step 3 Piece Unit will arrive to you like this
A Freedom Shower Pan will arrive to you
vertical on a crate
WHAT TO DO IF SHIPMENT IS DAMAGED/INCORRECT
Products are inspected and in excellent condition when they leave the shipping dock. Any damage to products on route is the responsibility of the freight carrier.
In order for the shipper to make a claim for damaged shipments, and therefore get quick replacement units sent out to you, we ask that you follow these instructions.
Delivery process is the same for any replacement shipments as well.
Call 1-877-947-7769 or email us at [email protected] to REPORT ALL ISSUES TO ACCESSIBILITY PROFESSIONALS as soon as possible.
(Please read our Terms and Conditions, and/or the receiving notes on your receipt or quote for official delivery responsibilities and conditions.)