Purchase Terms

*Important information about your order. Please read.

1. NO RETURN POLICY. Due to the nature of the products that we sell, we cannot accept returns. Please review our complete Purchase Terms here.

2. ORDER REVIEW. When you place your order your payment will be pre-authorized. A Customer Care Specialist will review each order before finalizing the payment.
For a shower, shower pan or otherwise built-to-order product, a CCS MUST be able to speak with you within 5 days to confirm the details before finalizing your payment and completing your order. Unconfirmed orders will not be processed.

3. LEAD TIMES are estimates, as there are various factors that may affect the lead times of your order including supply chain and freight carrier delays. Some products require you to sign a Submittal Drawing before we start manufacturing your order. Check with the Customer Care Specialist when they call to review the order.